Share with:


Whirlpool Built Top Loading Direct Drive Washer Repair Guide

This washer repair guide is for washers built by Whirlpool before 2007

For the two newer styles of Whirlpool built top loading washers take a look at these repair guides.

Belt Drive Whirlpool top load Washer Repair

Belt Drive Whirlpool top load Washer Repair

maytag bravos washer repair

Stator Motor Direct Drive Whirlpool Washer Repair

Whirlpool Brands List


Direct Drive Washer Sounds | Cabinet | Agitator | Lid Switch | Console| Water Valve | Pump | Motor & Coupling | Drive System | Tub & Suspension

Direct Drive Washer PDF Manual

Direct Drive Washer Repair Costs

Removing the Washer’s Cabinet

  • Make sure the washing machine’s front legs are installed. (This will make removing and reinstalling the washer cabinet much easier.)
  • Remove the console screws or release console clip, depending on your washer style.
  • Unplug the washer’s lid switch.
  • Remove the washing machine’s cabinet clips.
  • Tip the washer cabinet off to the front.
  • Nothing is better than good observation skills!
    With the washer cabinet removed it will be easier to see what you are dealing with!

Opening A Whirlpool Washer

The Agitator

The top portion of a two part washer agitator should turn freely only in the clockwise direction.
If the top parts of the washer’s agitator spins freely in both directions,
the 4 agitator lock cams “Agitator Dogs” are probably worn out.
To replace the washer agitator lock cams…

  1. Remove the washer agitator bolt. (Usually a 7/16″ head on some Kenmore washers a ½” socket receiver is used.)
  2. The “dogs” should have small teeth on their outside edge to engage the inner wall of the washer agitator.
  3. Replace the washer agitator dogs as a set.
  4. Reinstall the washer agitator.

Whirlpool Washer Agitator Repair

The Lid Switch

  • Older washers will agitate but not spin with the lid open.
  • Newer washers will not agitate or spin with a broken lid switch.
  • Listen for the faint click of the washer lid switch or test with a voltmeter.
  • Hinge activated switches can be replaced from the top without washer cabinet removal.
  • Older styles require cabinet removal
  • If the washer lid switch appears to be unbroken and functioning, look closely for a problem with your washer lid hinge or lid plunger.

(Washer Repair Videos)

Washer Control

  • The timer is rarely the cause of problems on these washers. The washer timer is expensive and commonly misdiagnosed.
  • To accurately check the timer you must check voltage output with a voltmeter.
  • Over flowing washers are more often caused by a hole in the pressure hose (rodents) than by a faulty pressure-sensing switch.

(Washer Repair Videos)

The Water Valve

  • The water valve should open when supplied with 120 volts. How to use a voltmeter
  • The valve solenoid should open and close completely.
  • The valve receives power from the timer through the temperature switch and pressure switch.
  • An in line bimetal thermostat is used to break power to the washer’s valve solenoids and regulate temperatures.

(Washer Repair Videos)

Drain Pump

  • The pump is the most common cause of a leak for this style of washing machine.
  • If the pump is fused to the motor shaft, remove the motor with the pump attached.
  • Strike the washer pump from behind to free it from the motor.
  • Sometimes the pump blockage can be cleared and reinstalled.

(Washing Machine Repair Videos)

The Motor & Coupling

  • A broken washer motor coupling is the most common problem with this style of washing machine.
  • The most common symptoms are a distinct noise as well as the washer not spinning. (Sometimes not agitating in later stages.)
  • When installing the new coupling, be careful not to strike too hard. (This can cause damage to the motor or start transmission oil leaks.)
  • Test the motor by using your voltmeter to check for power.
  • Measure for 120 volts AC from the power supply wire to the white wire. How to read a wire diagram.

(Washing Machine Repair Videos)

The Drive System

  • To access the drive system you must first remove the agitator and tub nut beneath the washer agitator.
  • Very wet clothes at the end of the spin cycle points to the washer clutch slipping.
  • Agitating while spinning (tangled clothes) requires the replacement of the transmission.
  • The clutch pads need to be clean of all oil and debris.
  • Don’t forget to reinstall the clutch spacer ring.

(Washing Machine Repair Videos)

The Tub & Suspension

  •  A broken rear suspension spring will allow the tub to move to far forward and water to spill behind the washer tub while filling.
  • Suspension springs are almost never the cause of an off-balance spin cycle.  (Make sure you are washing similar items. For example, not all T-shirts with one towel.)
  • To replace the inner tub, remove the cabinet, agitator, and hub ring.
  • Make sure the washer’s legs are level and the frame is not bent.

Washing Machine Suspension Repair Video

Share with: