90 Day Return Period You may return any item that has not been installed within 9
0 days of placing your order.
Special Handling of Hazardous Materials: If the product you are returning contains any combustible or otherwise hazardous materials, contact your shipping carrier for instructions on how to safely package and ship that product. You are responsible for compliance with all laws and regulations regarding the proper handling, packing, and shipment of combustible materials, hazardous materials, fragile materials, materials that may leak, or anything that may cause environmental or physical harm.
Abuse of Return Policy: ApplianceAssistant.com reserves the right to refuse to sell to any person for any reason not prohibited by law, including, but not limited to, abuse of its return policy.
Within The United States
- Place a copy of your invoice in the package or make your own, including:
- Telephone number
- Order number
- Model and serial number of equipment
- Reason for return
- Pack your return securely in the original packaging or your own packaging.
1600 Overlook Cir.
Shelbyville, Ky. 40065
- We will email you when we have received and processed your return.
If you cannot find the order number, Please contact us and provide:
- Your Name
- Your Address
- The email address you used for you order
- Your Item Number
We will get back to your order information within the next 5 days.
Refunds: After we have received and processed the return, we will credit your card for the amount you paid for the item(s), plus any applicable sales tax. Returns are normally processed within a few days.
Note: Your bank may not release the funds back to you for two weeks or longer depending on their policies.
Return Shipping Costs: You are responsible for any costs associated with your returning item(s) to ApplianceAssistant.com. Shipping costs are not covered by our return policy. We will not refund the shipping or other surcharges you paid during your original purchase or any shipping charges you may incur in returning the item(s).