Whirlpool Duet Washer Diagnostics

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Appliance Repair Videos

Whirlpool Duet Washer Diagnostics

Duet Washer Diagnostics

Whirlpool Cabrio Washer Repair Guide

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cabrio washer repair guide

Whirlpool Cabrio Washer Diagnostic Modes

This Repair Guide is for the Following Cabrio Washing Machine Models

Whirlpool Cabrio Washing Machines
WTW6200SW0, WTW6200SW1, WTW6200SW2, WTW6200SW3, WTW6200VW0, WTW6200VW1, WTW6300SB0, WTW6300SB1, WTW6300SB2, WTW6300SG0, WTW6300SG1, WTW6300SG2, WTW6300SW0, WTW6300SW1, WTW6300SW2, WTW6300WW0, WTW6340WW0, WTW6400SW0, WTW6400SW1, WTW6400SW2, WTW6400SW3, WTW6500WW1, WTW6600SB0, WTW6600SB1, WTW6600SB2, WTW6600SB3, WTW6600SG0, WTW6600SG1, WTW6600SG2, WTW6600SG3, WTW6600SW0, WTW6600SW1, WTW6600SW2, WTW6600SW3, WTW6700TU1, WTW6700TU2, WTW6700TW0, WTW6700TW1, WTW6700TW2, WTW6800WB1, WTW6800WL1, WTW6800WW1, WTW7300XW0, WTW7340XW0, WTW7600XW0, WTW7800XW0

Whirlpool Cabrio Washing Machine

Cabrio Washer Repair Guide
Cabrio Components
Troubleshooting Cabrio Problems
Cabrio Diagnostic Mode
Cabrio Error Codes
Tips & Tricks

Caution! Diagnostic modes are preformed with the washing machine plugged in and will also bypass some of the washing machines standard safety features. Extreme caution should be used to avoid electric shock as well as injury or death due to moving parts!

Note: The washer should perform as described in these tests. However, the information contained in your washer’s wire diagram and technical sheet may be slightly different.  Always double-check your washing machine’s wire diagram and technical sheet before drawing a conclusion. If you get a different result you may want to look at the component descriptions on this page for more clues and tests.

 

Automatic Diagnostic Test Mode:

1. The washing machine needs to be plugged in and in stand by mode with all indicators off.

2. Choose any one button on the washer’s console except Power, Start, or Stop. Press/Hold 3 Seconds – Release 3 Seconds – Press/Hold 3 Seconds – Release 3 Seconds – Press/Hold 3 Seconds.

3. If the diagnostic test mode has been successfully entered, all of the indicator lights will glow for five seconds with 88 on the time display. (If it didn’t work try #2 again One one thousand…Two one thousand…Three one thousand)

4. If there are any saved fault codes they will be displayed.  If there are no save fault codes all indicator lights will turn off for a moment then back on with 88 displayed and the automatic diagnostic test mode will begin in five seconds.

5. If you are unable to enter the diagnostic test mode, press the power button and verify that the button you were trying to use operates properly to program the washer’s cycle function.  There may be something wrong with that function button.  Find another button on the control that appears to work and try to enter the diagnostic mode with that button.  You may also want to verify that the user interface has a good connection to the washing machine control board at the P11 terminal.

Note: Pressing the STOP or POWER button at any time to exit the washing machine’s diagnostic mode.

Two-Digit
Code

Cabrio Operation

Next Step

C0

Slow spin to 23 rpmIf the tub does not spin go to manual diagnostic mode: Motor, Spin.

C1

Cabrio’s Hot and cold (Warm Water) primary water valves open as well as the detergent and fresh fill valves, then the fresh valve opens until the Cabrio’s basket floats, disengaging from the basket hub.  The Cabrio washer will then continue filling through the detergent and fresh valves to the minimum water level.If there is no water or the water temperature is wrong go to manual diagnostic mode: Water valves.
If the basket does not float or disengage, look for the cause of inner wash basket friction.

C2

The Cabrio’s cold water valve and the bleach valve open for 10 seconds.If no water flows through the bleach cup go to manual diagnostic mode: Water valves.

C3

The Cabrio’s Hot water and fabric softener valves are opened for 10 seconds. NOTE: if your Cabrio washing machine doesn’t have a fabric softener dispenser, this step will happen but no water will flow.If your washing machine has a fabric softener dispenser and no water flows go to manual diagnostic mode: Water valves.

C4

The Cabrio Washer’s hot and cold (Warm Water) primary water valves open as well as the detergent water valve for 10 secondsIf no water flows through the detergent cup go to manual diagnostic mode: Water valves

C5

The Cabrio washer will agitate for 15 seconds.If the washing machine does not agitate  go to manual diagnostic mode: motor, agitate.

C6

The Cabrio Washer’s recirculation pump will energize for 10 seconds, spraying water back into the wash tub from the back left of the washer.If no water is being re-circulated go to manual diagnostic mode: Pumps.

C7

The Cabrio washer’s drain pump is energized with 120 VAC until the inner wash basket sinks and reengages with the Cabrio basket hub plus an extra 10 seconds timed drain.If water is not draining from the washing machine go to  manual diagnostic mode: Pumps
If the inner wash basket does not reengage, remove the inner wash basket and determine the cause of friction.

C8

The Cabrio washer will continue to drain and slow spin at 23 rpmIf the drain pump is not pumping water from the tub go to  manual diagnostic mode: Pumps.
If the inner basket is not turning go to manual diagnostic mode: Motor.

C9

The inner wash basket should coast to a stop.If the basket does not stop spinning within 5 seconds press the stop button on the washer’s control and restart the test.

(None)
End Of Test

Cycle Signal Beeps.

If no beep is heard verify that the cycle signal is on.

Manual Diagnostic Test Mode

Perform steps 1 and 2 for the activation of the automatic diagnostic test mode then press the same button one more time while 88 is on the washing machine display for 5 seconds.  Pressing the “STOP” or “POWER” button at any time to exit the washing machine’s diagnostic mode.

Note: If the button is not pressed within the 5 seconds that the 88 is displayed the automatic diagnostic test mode will begin after any saved fault/ error codes are displayed.

If the manual diagnostic test mode was entered correctly you will hear a single beep and a 2 digit console ID# is displayed for 3 seconds followed by 00 and the “add a garment” indicator light will flash.

If no 2 digit console ID# code is displayed you may need to replace the user interface, but try to run the rest of the test anyway.

Note: If no buttons are pressed on the washing machine within 5 minutes the washer will exit the manual diagnostic test mode and enter the normal standby mode.

Water Level Sensor Calibration

Pressing and holding the “Cycle Signal” button until a single beep is heard and the display displays “Pt” for zero calibration can recalibrate the water level sensor. (All clothing and water must be out of the washing machine’s tub for proper calibration.

Water Valves

Important Note: When manually opening the water valves in the diagnostic mode the water valves WILL NOT automatically be turned off by the pressure-sensing switch.  Don’t go make a sandwich with water flowing into the washing machine’s tub or your house will become a swimming pool!

By turning the cycle selection knob or selecting a particular cycle setting (push button models) then pressing the “Start” button you can manually energize a secondary dispenser valve to test if it is working properly. Pressing the “Start” button a second time will turn the valve off.

Pressing the “Wash/Rinse Temp” Selection button will energize the primary hot and cold water valves. The appropriate water valve will open for your selection.
Hot + Start = Opens the hot valve
Cold + Start = Opens the cold valve
Warm + Start = Opens the both hot and cold valves.

Note: For water to enter the tub at least one a primary and one secondary valve must be opened. Just the Fresh, Detergent, Bleach, or Fabric softener valve solenoids by themselves will not release water into the washer tub.

 

Pressing the “Start” button will turn the valve on and off 

Select Cycle With Knob or Button 

Valve Solenoid Energized

Whites/Whites + Start

Fresh Fill

Heavy Duty + Start

Detergent

Normal + Start

Fabric Softener (not all models)

Casual + Start

Bleach

 

Recirculation & Drain Pump Tests:

Note: Pumps move water… so these tests work best if you have filled the washing machine tub with some water with the water valve tests above.

To manually activate the Recirculation pump on the Whirlpool Cabrio washing machines press and release the “Clean Washer” or “Drain & Spin” button (push button models) or Select the “Clean Washer” or “Drain & Spin” cycle option and press start (rotary knob models).

Pressing the “Clean Washer”, “Drain & Spin”, or “Start” button a second time will turn the recirculation pump off.  Pressing the “Clean Washer”, “Drain & Spin”, or “Start Button” again will turn on the drain pump. Pressing the “Clean Washer”, “Drain & Spin”, or “Start Button” button a fourth time will turn the drain pump off.

 

Lid Switch Test:
Opening the washing machine lid should cause the “Clothes Clean” or “Done” indicator lights to turn off.  Closing the lid should cause the “Clothes Clean” or “Done” indicator lights to turn on.

 

Lid Lock Test:

Note: Lid must be closed when doing this test or an invalid button noise will be heard.

To Lock the lid press and release the “2nd Rinse” or “Extra Rinse” button, the door lock light will come on.  To unlock the lid press the “2nd Rinse” or “Extra Rinse” button a second time, the door lock light will turn off.

 

Motor Tests:

Note: Water should be covering the wash plate or agitator vanes to allow the inner basket to float and disengage from the basket hub for all motor tests. See Manual Water Valve Diagnostic Tests.  Problems with any of the motor tests are most often related to something lodged between the inner and outer wash baskets creating friction, bad wire connections, broken wires, or control problems.
Rotor Position Sensor (RPS):

The three rinse and spin indicators are used to detect the three rotor position sensors located on the washing machine’s motor stator.  As the inner wash basket rotates so does the rotor.  Lift the lid and manually rotate the inner tub as the tub turns these three lights should cycle on and off indicating that the RPS is correctly detecting the position and speed of the rotor.

Spin:

Note: to activate the spin the lid must be closed and the lid lock engaged. See Lid Switch Tests. If the lid is not closed or locked an invalid key beep will sound.  Also the tub must be floating for this test to work properly.
To start the washing machine spinning at 23 rpm press the “Spin Speed”, “Water Level”, or “Load Size buttons.  Press the same button again to accelerate to 530 rpm. Press the same button again to accelerate to 1000 rpm. Pressing the same button a fourth time will turn off the motor.  You will also notice the RPS sensing lights are active during all washer motor tests.

Agitate:

To manually start the washing machine’s agitation press and release the “Soil Level” button once for the gentle wash action, a second time for the normal action, a third time for the Heavy wash action, and a fourth time to turn the motor off.

Console & Indicator Diagnostic Test Mode

The Console and indicator diagnostic test on a Whirlpool Cabrio washing machine is used to check the cycle selector knob, console indicators, user interface buttons, two-digit display, and beeper.

1. The washing machine should be in standby (off) mode.

2. Press and release the following buttons within 4 seconds.

“Soil Level” – “Wash/Rinse Temp” – “Soil Level” –  “Wash/Rinse Temp”

3. if successful “dt” should display on the washing machines indicator.

4. Within 5 seconds press “Start” all indicator lights should come on and 88 should be displayed.

5. Press start again to turn off the status indicators and the two-digit display, all other indicators should remain lit.

6. Press “Start” again to turn all indicator lights back on. Rotating the cycle selector knob back and forth should turn the corresponding lights off or on.  Pressing buttons should also toggle lights on and off to verify they are working properly.  Pressing the “Soil Level”, “Spin Speed:, “Water Level”, “Load Size”, or “Wash/Rinse Temp” buttons should light up all indicators for that selection.

Whirlpool Calypso Washer Repair Guide

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Whirlpool Calypso washer repair guide

Whirlpool Calypso Washing Machine Repair Guide GVW9959

nu-ta-tioncalypso washing machine Repair GVW9959

The spiral movement of the axis of a rotating body, such as the oscillation of a spinning top.

The Whirlpool Calypso Washing Machine was an early top loading energy saving washer produced in 2000-2001. It is a good washer design for the most part but is notorious for pump problems. This washer style is slightly more complicated than most top loading washers. It’s mechanical functions are controlled by two control boards, the Machine Controller Board and the Motor Control Board, as well as several sensing devices. This Calypso washer repair guide will cover the components used in the calypso washing machine, troubleshooting common calypso washing machine problemscalypso washing machine diagnostic modesCalypso error codes, and information to help with testing individual calypso components.

whirlpool calypso console parts

Calypso Washing Machine Parts

CONSOLE SWITCH PANELMACHINE CONTROLLER BOARDMOTOR CONTROL BOARDLID SWITCHDRIVE MOTORLEVELERUNIVERSAL JOINTDRIVE SYSTEMPRESSURE SWITCHESLOG VALVE ASSEMBLYWATER PUMP 

CALYPSO CONSOLE SWITCH PANEL

(part# 8563810 Pewter)
(part# 8563809 Pearl)
calypso washer control panel part# 8563809

The Whirlpool Calypso washing machine uses a panel of switches also called a membrane to receive and relay the user’s commands to the machine controller board for further processing. When a button is pressed temporary contact is made with in the membrane allowing the machine controller board to log the command and initiate the appropriate cycle and wash options.

CALYPSO MACHINE CONTROLLER BOARD

(part# 8571359)
calypso washer machine controler board part# 8571359

The Machine Controller interprets your commands from the key switch pads tooperate the cycle selected. The Machine Controller interfaces with the Motor Controller through the P4 and P2 connections to operate the Drive motor and Pump motor through their various functions during the cycle. The Machine Controller also directly operates the water fill and dispenser solenoids, interprets the thermistor readings, lid switch condition, as well as the position of the contacts in the Operating and Flood Pressure switches.

CALYPSO MOTOR CONTROLLER BOARD

(part# 8541034)
calypso washer motor controler board part# 8541034

The Motor Controller receives commands from the Machine Controller to operate the Drive Motor at the desired speed and direction at various times in the cycle. It does so by applying varying voltages and frequencies to the Drive Motor. The Motor Controller also operates the Pump Motor direction to either recirculate or drain water.

CALYPSO LID SWITCH

(part# 8272124)
calypso washer lid switch part# 8272124

The Lid switch is used to sense if the lid is closed and it is safe to proceed with the washing machine’s nutation and spin functions. The Calypso washer is equipped with a peekaboo mode that allows the washer to continue nutation for 5 seconds after the lid has been opened. After the lid is closed the start button must be pressed to continue the wash cycle.

CALYPSO DRIVE MOTOR


(part# 285917)
calypso washer main motor part# 285917

This washer uses a reversible, variable speed (Single Phase Induction Motor) as its main drive motor. Motor speed varies from 350 RPM to 4500 RPM. The ½ horsepower motor draws five to seven amps, in normal use. It uses a voltage output from the motor controller and operates at variable AC voltages and frequencies. The Motor Controller provides a variable frequency signal to the motor, which provides the various speeds to nutate and spin. Checking voltages to the drive motor should not be attempted.


 

whirlpool calypso washing machine pump and motor conectionscalypso motor and pump resistance chart


CALYPSO WATER PUMP
(part# 285990)
Calypso Water Pump Part# 285990

The pump is directly driven by a separate reversible 120 VAC 60 Hz motor. By being reversible, the motor provides for two separate operations of the washer.
Whirlpool Calypso Washing Machine Component Location

Other Calypso Washing Machine Links:

Calypso Washing Machine Diagnostics Mode Help
Calypso Washing Machine Problem Troubleshooting

CALYPSO UNIVERSAL JOINT

(Kit Part# 285927)caypso ujoint repair kit part# 285927

During Nutation, the Wash Plate is tipped at a 35 degree angle and must be free to undulate to move the clothing properly. The Wash Plate is attached to a Universal Joint that allows the Plate that freedom of movement. The Universal Joint is attached to the basket drive block by a spanner nut and is sealed top and bottom by a boot and various seals to keep water from damaging its pivoting parts. The boot is attached to the bottom of the U-Joint and prevents water from getting to the U-Joint from underneath. Attached to the basket drive hub is an O-ring that forms a seal between the U-Joint boot and the basket drive hub. The top of the U-Joint is sealed by six, (6), grommets and a gasket that is attached to the underside of the inner wash plate. The six grommets, wash plate gasket and/or O-ring MUST be replaced whenever their sealing surface(s) have been disturbed. The Seal Kit is Part #285842.

CALYPSO LEVELER (Part# 285910)calypso washer leveler part# 285910

The leveler tilts the nutate or outer wash plate from a level to a 35 degree tilted position. The leveler is driven by the nutate shaft which replaces the traditional agitator shaft. A shifting mechanism on the underside of the leveler moves it from a perpendicular alignment in the spin mode to the 35 degree tilt required for nutation. In the spin mode, the top of the leveler is positioned to be in line with the nutate shaft. This levels the outer wash plate so that the spin basket spins without an out of balance condition that would be caused by a tilted wash plate. The leveler shift mechanism is moved from nutate to spin by the nutate shaft direction and an interference with the inner wash plate.

CALYPSO DRIVE SYSTEM

The Drive Motor operates the nutate and spin functions by reversing direction. The Drive Motor is linked to the drive mechanisms by a stretch belt (part# 8562613). The belt transfers the motion of the Drive Motor to a Drive Pulley. The Drive Pulley has a splined hub, into which the Nutate Shaft is inserted and is in motion in whichever direction the Drive Pulley is turning. The Drive Pulley, Drive Motor and Drive Belt all turn in a clock-wise direction, as viewed from underneath when the system is Nutating. The Drive Motor reverses direction for Spin and causes the Drive Pulley to turn in a counterclockwise direction, as viewed from underneath. When turning in this direction, an actuating bump in the hub of the Drive Pulley will contact the Brake Release pawl on the Spin Tube/Brake assembly. This releases the brakes and allows the basket to spin.

CALYPSO PRESSURE SWITCHES
Operating pressure switch “OPR” (Part# W10311359)
Recalculation pressure switch “FLD” (Part# 8054767)calypso pressure switch part# 8054767

The washer uses two pressure switches to control the amount of water entering the tub and to protect against an overfill condition. The operating pressure switch, marked OPR, controls the amount of water that enters the tub during normal wash and rinse functions. This switch operates in the same manner as similar pressure switches through a pressure switch tube, diaphragm and switch. The switch contact is normally closed and will open on pressure rise. The overfill pressure switch, marked FLD, is used to guard against failure of the operating pressure switch or an overfill condition caused by the consumer adding water to the basket. The overfill pressure switch operates in the same manner as the operating pressure switch, except it’s trip setting is slightly higher than the operating pressure switch. The switch contact is normally closed and will open on pressure rise. These pressure switches are NOT interchangeable. If an overfill condition is detected, the overfill switch will signal the electronic control which Calypso Pressure Switch Part# W10311359causes it to discontinue the current cycle. “FL” will flash on the control panel display and the beeper will repeat a warning every 10 seconds. The pump is cycled in drain mode for a half minute on, half minute off until the overfill switch is reset or power is disconnected from the washer. If the flood switch does reset, the washer will remain in standby mode with “FL” displayed. It will not automatically restart the cycle.

CALYPSO LOG VALVE ASSEMBLY (Part# 9724754)Calypso Water Valve Part#9724754

The log valve assembly consists of an inlet valve with hot and cold water valves and solenoids for incoming water supply and four (4) outlet valves for the water to exit the valve body. The outlets drive the dispensers under the washer top and allow for fresh water fill. Also included in the log valve assembly, is the thermistor which is used to monitor incoming water temperature.

The table below shows what resistance level the thermistor should have at a given temperature. It’s best to let things cool down and use room temperature as a known value.

calypso thermistor resistance chart
Click Here to learn how to use a multimeter for measuring resistance values

CALYPSO RECIRCULATION and DRAIN

CALYPSO WATER PUMP (Part# 285990)Calypso Water Pump Part# 285990

The pump is directly driven by a separate reversible 120 VAC 60 Hz motor. By being reversible, the motor provides for two separate operations of the washer.

CALYPSO OUTER TUB SUMP

The Outer Tub sump plays a role in the drain and water recirculation function The sump area includes two check balls that direct water flow when the water pump operates in the drain and recirc direction. When water is present in the tub, the check balls will float in the proximity of the recirculation and drain sump ports. Water weight or water pressure applied to the ball(s) will cause them to drop away from their respective port or seal off the port.

CALYPSO RECIRCULATION

During the Recirculation Mode, the pump motor turns counter-clockwise (as viewed from underneath the washer). This causes the water pump to draw water from the tub through the drain sump port, forcing the recirculation check ball to seal the recirculation sump port and force water through the recirculation tube outlet. Water is recirculated back into the tub onto the load.

CALYPSO DRAIN

During the Drain Mode, the pump motor turns clockwise (as viewed from underneath the washer). This causes the water pump to draw the water from the tub through the recirculation port, forcing the drain check ball to seal the drain sump port and force the water through the drain hose.

Whirlpool Duet Washer Repair Guide

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Duet Washer Repair

Whirlpool Duet Front-Load Washing Machine Repair Guide

So your Duet washer has a gremlin?! Well that happens, a little too frequently if you ask me…
The good news is Whirlpool Duet washing machines have a diagnostic mode to help troubleshoot what’s the problem with your washer.
Here’s the tricky part… There have been several washing machines that Whirlpool has chosen to name Duet. The Whirlpool think tank must be music lovers or something… This Duet washer repair guide is for the latest direct drive version.

This Duet Washer repair guide is for the following core washer models
WFW70HE, WFW80HE, WFW81HE, WFW94HE, WFW95HE, WFW96HE, WFW97HE (Non Steam)
WFW8640, WFW86HE, WFW8740, WFW87HE, WFW88HE (Steam)

Duet Washer GHW

GHW Model Whirlpool Washer Repair Guide

 

duet washer repair 2nd gen

2nd Generation Whirlpool Duet Washer Repair Guide

 

Troubleshooting Common Problems
Duet Diagnostic Test Mode
Duet Quick Diagnostic Test | Duet Washer Error Codes
Duet Washer Part Testing | Duet Wire Diagram

Duet Washer Diagnostic Test Mode

  1. Your Duet washer needs to be in standby (Plugged in with all control lights off)
  2. Pick any three buttons on the Duet washer control except power, start, or cancel.
  3. Now do the key dance within eight seconds… Button 1, Button 2, Button 3, Button 1, Button 2, Button 3, Button 1, Button 2, Button 3 (You are pressing 9 buttons in 8 seconds so it needs to be pretty quick.)
  4. If you got into the Duet washer’s diagnostics, all the control lights will turn on and “888” will be displayed showing you all the time display lights are working. After a few seconds tall the washer’s display lights will flash. If there are any saved error or fault codes the time display should now show the most recent error code.
  5. Remember what the 1st, 2nd, and 3rd buttons were because you will be using them again to troubleshoot problems with your Duet washer. If you were not able to get your washer into the diagnostic mode, turn the washer off with the power button and try again with 3 different buttons. (One of the 3 buttons you were using may not be working.)

Note: If no buttons are pressed on the washer for 5 minutes the washer will exit the diagnostics mode.

Duet Washer Diagnostics In A Nutshell

Duet Washer User Interface Test (UI)

  1. Press the 1st button you used to enter the Duet Diagnostics Mode.
  2. Now that you are in the Duet washer interface test you can press each button one time. when a button is pressed the button’s indicator light should turn on and you should get a beep. you can also rotate the washers cycle selection knob and it should have the same effect. Pressing the washer’s power button 2 times will exit the diagnostics mode.
  3. Exit the Duet user interface by pressing the 1st button you used to enter the Duet Diagnostics Mode.

Duet Washer Quick Diagnostic Test

Duet Washer quick diagnostics

Note: If your Duet washer has an F9E1 or SUDS error code (long drain) you may want to skip passed all the fill steps to step C07 (to test the drain pump.) This will hopefully keep your beloved Duet washer from filling with more water that it can’t drain. You can’t skip C00 (Door Lock) and C03 (Dispensing System)

  1. Press the 2nd button you used to enter the Duet Diagnostics Mode.
  2. All the washer’s lights should turn off and the start button should begin to flash… It’s flashing so press it…
  3. You can skip trough the Duet washers quick test functions by pressing the Start button. (All except C00 (Door Lock) and C03 (Dispensing System))

Duet Washer Quick Test Diagnostic Guide

  • C00 Duet Washer’s door locks, unlocks, and locks again, drain pump runs for 15 seconds.
  • C01 (Some models) duet Washer Heater turns on and steam valve is tested.
  • C02 Duet Washer’s cold water valve will open.
  • C03 Duet Washer’s dispensing motor moves to pre wash position.
  • C04 Duet Washer’s hot water valve opens.
  • C05 Duet Washer’s drum rotates clockwise at wash speed.
  • C06 Duet Washer’s drum continues to rotate clockwise and heater is turned back on. IF more water needed to reach the minimum water level for wash the valve will open.
  • C07 Duet Washer’s drain pump should be sent power from the control to run until the washer is drained plus 15 seconds.
  • C08 Duet Washer’s drum rotates counterclockwise to max spin speed. (Keep needed body parts away from moving washer parts!)

Having Problems Starting Duet Diagnostics

If you where unable to get your Duet washer to start the diagnostics mode, here are a few things to try…

  1. If the power button on your washer doesn’t work look at the “Duet Washer Won’t Turn On” on the 1st page of the Duet washer repair guide.
  2. Power up the washer with the power button (that works) and test the 3 buttons you are trying to use to start diagnostics. Do they seem to function? If not find 3 buttons that do seem to work in normal washer operation and try using those to start diagnostics. If no buttons seem to work but the power button, check connection to the used interface connector at UI7 on the Duet main control board.
  3. Error codes will display during a wash cycle… do you remember any faults that may shed some light on the situation?
  4. If it just ain’t workin… you probably need a new main control…

Duet Washer Error / Fault Codes

Once you are in the Duet Washer’s Diagnostic Mode momentarily press the 3rd button you used to enter diagnostics, and the washer will display the last 4 fault codes one button press at a time. There are a few helpful things to note here. If the Duet successfully runs 10 cycles in a row with no fault the error will be cleared from the washer’s memory, so any errors you see are likely new and active.
After you have recorded any stored errors you can clear the code by pressing and holding the 3rd diagnostics button for 5 seconds. If there are no stored errors 888 will be displayed with 3 beeps.

Duet Washer error and fault codes are displayed by alternating F#__ and E#__ The F error describes the washer system and the E error further defines the washer part that may be having a problem. F1, F2, F6 Are main control and program faults. F3 faults are washer sensor related problems. F5 faults are door lock and door switch related duet codes. F7 Faults are motor and motor control related problems. F8 Faults are water related… valve, dispensing system, water level, steam valve, and flow meter problems. Lastly F9 faults are related to the washer’s ability to drain.

NOTE: “Anytime I say unplug and check connections” or something like that…
It also means unplug the washer so you don’t get electrocuted!

SUDS Error – Suds fault.

Duet washer suds error

  • Your Duet washer has detected that it is full of soap suds which are difficult to drain. Or perhaps your Duet washer wants a beer… This can be caused by using non HE washer detergent, using too much soap, or possibly a drain pump or pressure sensing problem.

F0E1 Error – Load detected during a clean cycle fault.

  • Your Duet washer has detected a load during a washer cleaning cycle. If this does not appear to be the case you may have mechanical friction causing drag when the inner washer drum is rotating.

F1E1 Error – Main control fault.

  • This is a bad one… Duet washer main control error. Try unplugging the washer for a minute and putting the washer through a quick diagnostic test and see what you get… In some cases this can reset the control and buy you some time.

F1E2 Error – Motor control fault.

F2E3 Error – Cycle fault.

  • This is a rare one but it means that something is wrong with the washer cycle that was selected. Put your Duet washer through the UI Tests, and check all of the connections to the control. your washer may need a new main control board.

F3E1 Error – Pressure switch/ sensor fault.

F3E2 Error – Temperature sensor fault.

  • This error will display if the washer’s temperature sensor is out of range. (23º – 217º) check all wire connections from control to the washer temp sensor. I have had several of these become unplugged at the sensor connection at the back of the washer drum. (Duet Washer Temperature Sensor Check)

F5E1 Error – Door switch fault.

  • Possible causes…
    1. Your Duet washer has a bad door switch.
    2. You have not opened to door for 3 wash cycles… (Too many Margarita!?)
    3. Trying to start a cycle when the washer door is open. (Duet Washer Door Switch Check)

F5E2 Error – Door lock fault.

  • Your Duet washer was not able to lock the door after 6 times… you can’t say it didn’t try. Check that the tab on the washer’s door that inserts into the door lock is not broken, that it’s properly aligned with the door lock hole, and that there is nothing that may be jamming the lock. (Duet Washer Door Lock Check)

F5E3 Error – Door unlock fault.

  • Your Duet washer was not able to unlock after 6 tries. Check that the tab on the washer’s door that inserts into the door lock is not broken, that it’s properly aligned with the door lock hole, and that there is nothing that may be jamming the lock.

F6E2 Error – Communication fault.

Duet washer communication error

  • Communication error between the main control and the motor control. Check all the wire connections from the CCU to the MSU for good connection. If everything looks good, check for broken wires with a multi meter.

F6E2 and F6E3 Errors – Communication fault

  • Communication fault between the main control board (CCU) and the user interface (UI) unplug and check the wire connections between the washer’s (CCU) and the washer’s (UI)

F7E2 Error – Motor or motor control board fault.

  • Make sure the inner drum turns freely. (There may be some magnetic resistance (Magnetic Motor) but there should be no mechanical drag.)) (Duet Washer Motor Check)

F8E0 Error – (Steam models) Steam valve fault.

  • Check that water is getting to the steam valve, it may be blocked or restricted.

F8E1 Error – Water fill fault.

  • Your Duet washer has tried to fill for 13 minutes but has not sensed any water entering the tub… Are your home valves turned on? Is the drain hose too far down the drain pipe? If the end of the drain hose is below the water level in the washer, water can siphon out as fast as it goes in. Check water valve electrical connections before changing out the valve.

F8E2 Error Dispenser fault.

  • This means that the dispenser motor which directs fill water to the appropriate dispenser area, is not moving properly. take the top off and run the Duet Washer Quick Diagnostic Test, C03 checks the Duet washer’s dispensing system.

F8E3 Error – Overflow fault.

  • If this was real you are probably already aware of it… but hopefully your Duet washer’s computer brain saved the day and drained the water out before your floor was ruined. If you get this error…
    1. check that the washer’s water valves are closing all the way and water is not filling into the tub when it shouldn’t be. If water is slowly filling the tub even when the washer is unplugged you need to replace the washer fill valves. If it’s filling quickly and it suddenly stops when you unplug the washer you may have a bad main control board.
    2. Check that the drain pump is working properly.
    3. Check the pressure sensor.

F8E4 Error – Flow meter fault.

  • Not even 0.1 L of water has entered the tub from the first 30 seconds of the Duet Washer Quick Test… Is the water turned on?

F9E1 Error – Long drain fault.

Duet washer long drain error

  • This is the most common Duet washer error code! The F9E1 long drain error is referring to duration not length. if it takes longer than 8 minutes to drain your highly water efficient washer then ether the drain system is pugged up with who knows what or the drain pump is having a problem. The best way I have found to deal with the water when your washer’s drain pump isn’t working is to use a shop vac and pull from the drain hose. If that works the your pump is highly suspect. If it doesn’t work then you almost certainly have a clog in your Duet washer’s drain system and the pump may be fine.

Clear Stored Duet Error & Fault Codes

Not all washer made by Whirlpool have the ability to clear error code memory. Thankfully this style does… Once you are in the Duet washer’s diagnostic mode and have recorded any errors that the washer has in it’s little computer brain, press and hold the 3rd button used to enter diagnostics for 5 seconds…

Like it never happened : )

Direct Drive Washer Repair

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Direct Drive Washer Repair

Whirlpool Built Top Loading Direct Drive Washer Repair Guide

This washer repair guide is for washers built by Whirlpool before 2007

For the two newer styles of Whirlpool built top loading washers take a look at these repair guides.

Belt Drive Whirlpool top load Washer Repair

Belt Drive Whirlpool top load Washer Repair


maytag bravos washer repair

Stator Motor Direct Drive Whirlpool Washer Repair

Whirlpool Brands List

 

Direct Drive Washer Sounds | Cabinet | Agitator | Lid Switch | Console| Water Valve | Pump | Motor & Coupling | Drive System | Tub & Suspension

Direct Drive Washer PDF Manual

Direct Drive Washer Repair Costs

Removing the Washer’s Cabinet

  • Make sure the washing machine’s front legs are installed. (This will make removing and reinstalling the washer cabinet much easier.)
  • Remove the console screws or release console clip, depending on your washer style.
  • Unplug the washer’s lid switch.
  • Remove the washing machine’s cabinet clips.
  • Tip the washer cabinet off to the front.
  • Nothing is better than good observation skills!
    With the washer cabinet removed it will be easier to see what you are dealing with!

Opening A Whirlpool Washer

The Agitator

The top portion of a two part washer agitator should turn freely only in the clockwise direction.
If the top parts of the washer’s agitator spins freely in both directions,
the 4 agitator lock cams “Agitator Dogs” are probably worn out.
To replace the washer agitator lock cams…

  1. Remove the washer agitator bolt. (Usually a 7/16″ head on some Kenmore washers a ½” socket receiver is used.)
  2. The “dogs” should have small teeth on their outside edge to engage the inner wall of the washer agitator.
  3. Replace the washer agitator dogs as a set.
  4. Reinstall the washer agitator.

Whirlpool Washer Agitator Repair

The Lid Switch

  • Older washers will agitate but not spin with the lid open.
  • Newer washers will not agitate or spin with a broken lid switch.
  • Listen for the faint click of the washer lid switch or test with a voltmeter.
  • Hinge activated switches can be replaced from the top without washer cabinet removal.
  • Older styles require cabinet removal
  • If the washer lid switch appears to be unbroken and functioning, look closely for a problem with your washer lid hinge or lid plunger.

(Washer Repair Videos)

Washer Control

  • The timer is rarely the cause of problems on these washers. The washer timer is expensive and commonly misdiagnosed.
  • To accurately check the timer you must check voltage output with a voltmeter.
  • Over flowing washers are more often caused by a hole in the pressure hose (rodents) than by a faulty pressure-sensing switch.

(Washer Repair Videos)

The Water Valve

  • The water valve should open when supplied with 120 volts. How to use a voltmeter
  • The valve solenoid should open and close completely.
  • The valve receives power from the timer through the temperature switch and pressure switch.
  • An in line bimetal thermostat is used to break power to the washer’s valve solenoids and regulate temperatures.

(Washer Repair Videos)

Drain Pump

  • The pump is the most common cause of a leak for this style of washing machine.
  • If the pump is fused to the motor shaft, remove the motor with the pump attached.
  • Strike the washer pump from behind to free it from the motor.
  • Sometimes the pump blockage can be cleared and reinstalled.

(Washing Machine Repair Videos)

The Motor & Coupling

  • A broken washer motor coupling is the most common problem with this style of washing machine.
  • The most common symptoms are a distinct noise as well as the washer not spinning. (Sometimes not agitating in later stages.)
  • When installing the new coupling, be careful not to strike too hard. (This can cause damage to the motor or start transmission oil leaks.)
  • Test the motor by using your voltmeter to check for power.
  • Measure for 120 volts AC from the power supply wire to the white wire. How to read a wire diagram.

(Washing Machine Repair Videos)

The Drive System

  • To access the drive system you must first remove the agitator and tub nut beneath the washer agitator.
  • Very wet clothes at the end of the spin cycle points to the washer clutch slipping.
  • Agitating while spinning (tangled clothes) requires the replacement of the transmission.
  • The clutch pads need to be clean of all oil and debris.
  • Don’t forget to reinstall the clutch spacer ring.

(Washing Machine Repair Videos)

The Tub & Suspension

  •  A broken rear suspension spring will allow the tub to move to far forward and water to spill behind the washer tub while filling.
  • Suspension springs are almost never the cause of an off-balance spin cycle.  (Make sure you are washing similar items. For example, not all T-shirts with one towel.)
  • To replace the inner tub, remove the cabinet, agitator, and hub ring.
  • Make sure the washer’s legs are level and the frame is not bent.

Washing Machine Suspension Repair Video

Direct Drive Washer Repair Costs

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Appliance Repair Service Center

Direct Drive Washer Repair Costs

Major Appliance Service National Price Guide

Don’t think washing machine repair is worth your time?

Take a look at the average charges for common washer repairs as listed in the M.A.S.N.P.G.

There are many costs involved for legitimate appliance repair companies! Such as liability insurance, employment costs, gas, vehicle expenses, travel time etc. so realistically a washer repair call will not be cheap. But the unfortunate truth is that many companies are greatly overcharging for washer repairs. Here is a quick list of suggested fair charges for having your direct drive washer repaired. I personally think these rates are definitely on the high side, and that is mainly so you can feel better about things when a repair person shows you how much you just saved over the suggested price in the “Service Price Guide.”

(Direct Drive Washing Machines)

Washing Machine Repair Procedure

AverageWasher RepairTime

Average Repair Charge

Learn How To Repair It Yourself

Get Washer Repair Parts Here

Direct Drive Washer Repair ManualRepair ManualDirect Drive Washer Repair Manual
Washer agitator dog repair15-30 min.120.40Washer Repair VideosAgitator dogs
Washer agitator dog & cam kit assembly repair15-30 min.167.53Washer Repair VideosAgitator dog & cam kit assembly
Washer fabric softener dispenser cap replacement5-10 min.121.45Washer Repair VideosFabric softener dispenser
Washer brake/drive assembly repair30-60 min.294.45Washer Repair VideoBrake/drive tube
Washer clutch repair30-60 min.245.00Washer Repair VideosClutch kit
Washer clutch & break/drive assembly repair30-60 min.367.85Washer Repair VideosClutch & break/drive kits
Washer fill hose repair5-10 min.130.90You don’t need a video!Fill hoses
Washer drain hose repair10-20 min.149.95Washer Repair VideosDrain hoses
Washer motor repair10-30 min.314.40Washer Repair Videoswashing machine Motors
Washer motor coupling repair10-30 min.171.00Washer Repair VideosMotor coupling
Washer drain pump repair10-30 min.209.95Washer Repair VideosWashing machine Pumps
Clearing the washer drain pump repair10-30 min.145.85Washer Repair Videos
Washer lid switch repair15-40 min.189.85Washer Repair VideosWashing machine lid switches
Washer transmission repair30-60 min.388.33Washer Repair VideosWashing machine Transmissions
Washer tripod suspension repair45-120 min.419.70Washer Repair VideosWashing machine Tripod
Washer outer tub repair45-120 min.307.05Washer Repair VideosWashing machine outer tubs
Removal of sock or rag from the washer’s outer tub15-45 min171.60Washer Repair Videos
Washer fill valve repair15-30 min.219.90Washer Repair VideosWashing machine fill valves
If washer is full of waterAdd65.90

2nd Gen Whirlpool Duet Washer Repair Guide

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duet washer repair 2nd gen

Whirlpool Duet Front Load Washer Repair Guide.

Duet Washing Machine Troubleshooting

So your Whirlpool Duet washer is out of order?!
The good news is Whirlpool Duet washing machines have a diagnostic mode to help troubleshoot what’s the problem with your washer.
Here’s the tricky part… There have been several washing machines that Whirlpool has chosen to name Duet. This Duet washer repair guide is for the latest belt drive version of the Duet washer. Links to repair guides for other Duet washer versions can be found below

Duet Troubleshooting Guide
Duet Diagnostic Test Mode
Duet Washer Test Overview
Duet Washer Error Codes
Duet Washer Part Testing
Duet Wire Diagram

This Duet Washer repair guide is for the following core washer models
WFW9200, WFW9300, WFW9400, WFW9410, WFW9450,WFW9451, WFW9470, WFW9500, WFW9550, WFW9600, WFW9630, WFW9640, WFW9700, WFW9750

Duet Washer GHW

Whirlpool Duet Washer Repair Guide for Models Starting With GHW

Duet Washer Repair

Newer Direct Drive Whirlpool Duet Washer Repair Guide

 


 

Troubleshooting Common Duet Washer Problems

Duet Washer Won’t Turn On

  1. Unplug the washer for 30 seconds to attempt to reset the Duet washer control.
  2. Attempt a Duet Washer Quick Diagnostic Test
  3. Check the power supply at the wall with some other device. If the wall plug has power…
  4. Check the Duet Line power filter
  5. Check power at the control.

Duet Washer Won’t Start

  1. Unplug the washer for 30 seconds to attempt to reset the Duet washer control.
  2. Attempt a Duet Washer Quick Diagnostic Test
  3. Does The Washer Have Power? => No Look at “Duet washer wont turn on” (one up)

Loud Noise During Spin

  1. Try manually turning the washer’s inner drum and listen for anything that may be stuck between the washer’s inner and outer tubs.
  2. If you are hearing an even grinding noise coming from the back of the washer, you may have a bad main bearing. This is a fairly common problem with front load washing machines. It is also a very difficult and expensive repair.
  3. If the washer is out of warranty but sill fairly new you may want to try contacting Whirlpool…
    Whirlpool Washer Complaints

 

Duet Washer’s Door Won’t Lock

Duet Washer Wont Unlock

  1. Unplug the washer for 30 seconds to attempt to reset the Duet washer control.
  2. Attempt a Duet Washer Quick Diagnostic Test
  3. Check the Duet door lock. (Duet Door Lock Check)

 

Duet Washer’s Door Won’t Unlock

  1. Unplug the washer for 30 seconds to attempt to reset the Duet washer control.
  2. Attempt a Duet Washer Quick Diagnostic Test => Washer will not do a Duet Washer Quick Diagnostic Test
  3. You can manually unlock the washer by removing the top (remove screws on the back of the top panel and slide the top panel back to lift off. then with the washer unplugged reach down and pull a small ring on the top of the door lock to manually open the door lock.
  4. Check the Duet door lock (Duet Door Lock Check)

 

Duet Washer Won’t Fill

Start with the easy stuff…

Duet Washer Wont Fill fish

  1. Unplug the washer for 30 seconds to attempt to reset the Duet washer control.
  2. Check your home water valves
  3. if your fill hoses have a flood stop check valve turn the water off, disconnect the hoses and run a little water into a bucket. Then reconnect the hoses to your washer and do a Duet Washer Quick Diagnostic Test.
  4. Check the Duet water valves (Duet Washer Valve Check)

 

Duet Washer’s Drum Won’t Rotate

  1. Unplug the washer for 30 seconds to attempt to reset the Duet washer control.
  2. Attempt a Duet Washer Quick Diagnostic Test
  3. Check the Duet Motor and motor control unit (Duet Motor Check)

 

Duet Washer Leaking

The most common cause of a Duet washer leaking is a hole in the washers door boot / bellows. However, a leak can come from many of the washer’s parts. the best way is to narrow your problem down… is it leaking all the time, even when the washer is off? (valve or water supply) or only when the washer is running? (hose, drain pump, door boot / bellows) Visually inspect the washer for the source of the leak… be careful of moving parts that may remove your parts!

Duet Washer Vibration

  1. Make sure your Duet washer is on solid footing… can you rock the washer by pressing on one of the corners.(adjust the washer legs)
  2. Does the washer go out of balance EMPTY during a Duet Washer Quick Diagnostic Test? No => What if you have a heavy load of like items (all towels) on a short normal cycle? If it can balance an all towel load, your problem is probably load related. (Read the users manual) If it is off balance empty or the all towel load went off balance move to step #3.
  3. Press down on the inner drum and feel for a popping movement (The inner drum support may be broken… this is bad) Try rotating the drum a few degrees and try several times… the inner and outer drums should move together as a unit. Sometimes the three point support that suspends the inner drum inside the outer drum can crack. If there is movement you may need a new inner wash drum.
  4. Unplug the washer and remove the back panel to check the tub shocks. They should all be attached.
  5. If all that checks out your probably safe to replace the washer’s shocks.

 

Duet Washer Not Cleaning Well

Duet Washing MAchine Cleaner

Your washer can get extremely nasty inside in places you can’t see. Try leaving the door open a crack when the washer is not in use and make sure to use the Clean washer cycle from time to time. Run a Duet Washer Quick Diagnostic Test and make sure that the washer is mechanically working correctly. If it is then you may want to try a different detergent.

 

Stinky Duet Washer

Duet Washer Stink

Whirlpool has made big improvements with the new Duet washers to reduce odors with an improved venting system. Hoverer, the clean washer cycle is there for a reason! Your washer can get extremely nasty inside in places you can’t see. Try leaving the door open a crack when the washer is not in use and make sure to use the Clean Washer cycle from time to time.

 

Duet Washer Won’t Drain

The most common Duet washer problem

Duet Washer Wont Drain

    1. Unplug the washer for 30 seconds to attempt to reset the Duet washer control.
    2. Enter the Duet Washer Diagnostic Mode and check for error codes.
    3. If your Duet washer has an F21 error code (long drain) you may want to skip passed all the fill steps to step C06 (to test the drain pump.) After the door locks (C00) You can skip forward to test the drain pump by pressing the same button you chose to start the diagnostics.

Whirlpool Duet Washer Drain Pump

  1. The best way I have found to deal with the water when your washer’s drain pump isn’t working is to use a shop-vac and pull from the drain hose. If that works the your pump is highly suspect. If it doesn’t work then you almost certainly have a clog in your Duet washer’s drain system and the pump may be fine.
  2. If you can hear that the pump is trying to drain, you know it’s getting power from the Duet control like it should. Remove the pump and check for blockages. If the drain pump is not even trying to run you will need to check power supply to the pump for 120VAC when it should be draining. at the Duet control’s DP2.2 connection and at the drain pump.

Whirlpool Duet GHW Washer Repair Guide

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Whirlpool Duet GHW Washer Repair Guide

This Whirlpool Duet front loading washing machine repair guide is for washer model numbers GHW9100 and GHW9200. However most of the washing machine troubleshooting and repair tips described in this guide will apply to newer Whirlpool Duet front loading washing machine models.

Duet Washer Repair Guide Menu 
Duet Troubleshooting Guide | Duet Diagnostic Test Mode
Duet Washer Test Overview | Duet Washer Error Codes
Duet Washer Part Testing | Duet Wire Diagram

Repair Guides For Other Duet Washer Styles

 

Direct Drive Duet Washer Repair

Direct Drive Whirlpool Duet Washer Repair Guide 

 

whirlpool duet washer repair 2nd generation

Repair Guide For Duet Washer Models Starting With WFW

duet washing machines repair part access

Whirlpool Duet Washing Machine Troubleshooting Guide

WASHER PROBLEMPOSSIBLE CAUSE/TEST
Note:  Possible Cause/Tests MUST be performed in order for each problem.
WASHING MACHINE WON’T POWER UP.  (touch-pads do not respond when pressed)1. Test the line voltage and for blown fuses.
2. Test for voltage going to Central Control Unit (CCU) by listening for a click in the CCU when unit is plugged in. If no click replace CCU.
3. Unplug the unit before continuing.
4. Test continuity of line cord and line filter.
5. Check harness connections to CCU.
6. Check touch-pad/LED assembly.
WASHING MACHINE WON’T START1. Open and close the door. The door has to be opened between consecutive wash cycles.
2. Check the door switch/lock unit using the diagnostics.
3. If Door is Locked, Drain the Unit.
4. Check the wire harness connections.
5. Check the touch-pad/LED assembly.
WASHING MACHINE WON’T SHUT OFF1. Check for a Fault/Error Code on the display.
2. Press PAUSE/CANCEL button on the touch-pad twice.
3. Check the touch-pad/LED assembly
4. Check that the Drain hose and Drain Pump Filter is clear of
foreign objects and not plugged.
5. Check Drain Pump.
6. Check the CCU.
WASHING MACHINE CONTROL WON’T ACCEPT SELECTIONS1. Press PAUSE/CANCEL button on the touch-pad twice.
2. Drain the unit, then verify that the Drain hose and Drain Pump Filter is clear of foreign objects.
3. Check/ Replace Touch-pad/LED assembly.
4. Check harness connections.
5. Check the CCU.
WASHING MACHINE WON’T DISPENSE1. Verify the unit is level.
2. Verify Dispenser Drawer is not clogged with detergent.
3. Check water connections to the unit and within the unit.  Check for plugged screen in water source.
4. Check Dispenser motor.
5. Check harness connections.
6. Check CCU.
WASHING MACHINE WON’T FILL1. Check installation.
2. Check Water valves.
3. Check water connections to the unit and within the unit.  Check for plugged screen in water source.
4. Check Operating Pressure Switch.
5. Check the CCU.
6. Check under problem “WON’T DISPENSE”
WASHING MACHINE OVER FILLS1. Verify the unit is level.
2. Check pump drain system – this could indicate a failure to drain.
3. Check Operating Pressure Switch.
4. Check Pressure Switch hose.
5. Check Flow Meter operation.
6. Check the CCU.
WASHING MACHINE BASKET WON’T ROTATE1. Check Drive belt.
2. Check Drive motor.
3. Check Wire Harness connections.
4. Check Motor Control Unit.
WASHING MACHINE MOTOR OVER HEATS1. Check The Drive motor.
2. Check Wire Harness connections.
3. Check Drive belt.
4. Check Motor Control Unit.
WASHING MACHINE WON’T DRAIN1. Check Wire Harness connections.
2. Check Drain pump.
3. Check Drain pump motor.
4. Check that the Drain hose and Drain Pump Filter is clear of foreign objects.
5. Check the CCU.
WASHING MACHINE VIBRATES1. Remove Shipping system.
2. Check installation.
3. Check leveling feet.
4. Check leveling feet lock nuts.
5. Check for weak floor.
INCORRECT WATER TEMPERATURE1. Check that the Inlet Hoses are connected properly.
2. Check the Water Heater and Wire Harness connections to it.
3. Check Water Temperature Sensor for an abnormal condition.
4. Check the CCU.

Whirlpool Duet GHW Front-Load Washing Machine Diagnostic Tests

duet washing machine

The Whirlpool Duet front loading washing machine has a diagnostic test mode that can be used to help troubleshoot your washing machine’s problem. This section of the Duet repair guide shows how to enter the diagnostic mode and understand common error codes for this Whirlpool washing machine!

Whirlpool Duet Washer Diagnostic Test Mode

NOTE: The control must be in the OFF state before pressing the touch-pad sequence to start the test.
1. Close the washer door.
2. Press the Duet Control On button.
3. Select the DRAIN/SPIN cycle.
4. Select NO SPIN by pressing the SPIN SELECT button, as needed.
5. Push Prewash Option button four times within five seconds.
C:00 will show in the display.
NOTE:  If your Duet washer model does not have PREWASH mode as an option, press RINSE/HOLD.
If the starting procedure fails, push PAUSE/CANCEL button.  Then try starting the sequence again.
To advance to the next step of the test procedure, push Prewash Option button two times.

Whirlpool Duet Diagnostic Test Overview

IndicationControl ActionActuators to be Checked

C:00

Washer Door is Locked

Washer Door Lock System

C:01

Filling with cold water inlet valve

Duet washer flowmeter, Cold water inlet valve

C:02

Distribution system is set to Prewash position

Dispenser motor,
Dispenser contact

C:03

Fill with hot water inlet valve

Hot water inlet valve

C:04

Duet washer basket rotates clockwise at wash speed

Duet washer Motor, MCU control

C:05

Washer’s heater is switched ON.
Basket rotates clockwise with wash speed. If there is not enough water in the tub, the water inlet valve will be switched ON to fill-in the minimum water quantity.
NOTE:  On GHW9100 Models only the Temperature Sensor will be checked

Duet washer Heater, Temperature Sensor

C:06

Duet drain Pump is ON

Duet washer Drain Pump

C:07

Duet washer basket rotates counterclockwise
from 35 to 90 rpm
within 15 seconds

Duet washer Motor, MCU control

C:08

Basket rotates counterclockwise
with max. speed
Basket speed > 1100 rpm

Duet washer Motor, MCU control

Whirlpool GHW Duet Washer Error Codes

The Whirlpool Duet front loading washing machine has a diagnostic test mode that can be used to help troubleshoot your washing machine’s problem. This section of the Duet repair guide shows possible error codes, what they may mean, and what to do next!

Whirlpool Duet Washing Machine Error Codes

Code

What it Means and What to Do

F/HNo water detected entering washing machine or Pressure switch trip not detected. If after 30 seconds the control does not detect water entering the washing machine, then valves will be turned off and the error code will be displayed.
Or If the control has turned the washer’s water valves on and after 8 minutes the flow meter has detected 10.5 gallons of water passing through it, but has not detected the pressure switch trip, the valves will be turned off and the error code will flash.
Press PAUSE/CANCEL twice to clear the display.
Potential Causes
• If there is no water in the unit:
• Make sure that both valves at the water source(s) are turned on all the way.
• Check for plugged or kinked inlet hoses, plugged screens in the inlet valves, leak stop inlet hoses.
• Verify inlet valve operation
• If there is water in the washer:
• Verify Drain pump operation 
• Pressure Switch Hose is in good condition and properly connected to Tub and Pressure switch
• Is there a siphon problem? Is the washer’s drain line inserted to far into the drain?
• Verify wire harness connections to; Fill Valves, Pressure Switch, Drain Pump, Flow Meter, and Central Control Unit (CCU)
• Check all hoses for possible leaks
• Verify pressure switch operation
• Verify flow meter operation
• Verify CCU operation
F/02Long Drain
If the drain time exceeds 8 minutes, the water valves are turned off and “F/02” is flashed. Press PAUSE/CANCEL twice to clear the display.
NOTE: After 4 minutes the “Sud” error will be displayed, then 4 minutes later the F/02 error code will be displayed.
Potential Causes
• Check the drain hose and make sure it is not plugged or kinked
• Check the electrical connections at the pump and make sure the pump is running.
• Check the washer’s drain pump filter and drain pump for objects
• If the above does not correct the problem replace the pump
F/05Water Temperature Sensor Error
If during the water heating step in the wash cycle, the water temperature sensor (NTC) value is out of range, or the heating element circuit has failed,  the “F/05” error
code will be displayed.
Potential Causes
• Check the Water Temperature Sensor, Heating Element  and Element Relay 
• Check connections to the Sensor, Heating Element and Relay
F/06Drive Motor Tachometer Error
The Duet washer control is unable to properly detect motor speed and the machine will shut down.
If a failure occurs during high-speed spin the door will be unlocked after 3 minutes.
Potential Causes
• Check wire harness connections between the washer’s Drive Motor/Tachometer and the Motor Control Unit (MCU), and between the MCU and the Central Control Unit
(CCU)
• Check the washer’s Drive Motor
• Check the MCU
• Check the Wire Harness
F/07Motor Control Unit Error
The Central Control Unit has detected a short in the motor control unit. If a failure occurs during high-speed spin the door will be unlocked after 3 minutes.
Potential Causes
• Check wire harness connections between the Drive Motor and the Motor Control Unit (MCU), and between the MCU and the Central Control Unit (CCU)
• Check the MCU
• Check the Drive Motor
• Check the Wire Harness
F/09Overflow Condition
If the Overflow contact on the pressure switch is Closed for more than 60 seconds an Overflow condition will occur. In an Overflow condition,  the Door will remain locked, and the Drain Pump will run constantly, even if  PAUSE/CANCEL is pressed twice and the Display is cleared. Unplug the unit to service.
Potential Causes
• Check the drain hose and make sure it is not plugged or kinked
• Check Wire Harness connections to the Drain Pump, Pressure Switch, and Central Control Unit (CCU)
• Check/ Clean Drain Pump Filter of foreign objects
• Check for Drain Pump Failure
• Check the Water Valve for proper shut off
• Check the Pressure switch for proper operation
F/10Motor Control Unit (MCU) Heat Sink Thermal Trip
If the thermal protector on the MCU heat sink gets too hot, it will open the thermal protector on the heat sink which will stop motor functions and an “F/10”  will be displayed.
Potential Causes
• Check for Proper Installation, verify the unit is not located near a source of heat and has proper ventilation.
• Check Wire Harness connections to the MCU, the motor, and Central Control
Unit (CCU)
• Check the Drive system for any worn or failed components
• Check MCU
• Check Motor
F/11Serial Communication Error
Communication between the Central Control Unit (CCU) and the Motor Control Unit
(MCU) cannot be sent correctly.
Potential Causes
• Check Wire Harness connections to the MCU, the motor, and Central Control
Unit (CCU)
• Check the Drive system for any worn or failed components
• Check MCU
• Check CCU 
• Check Motor
• Check Wire Harness
F/13Dispenser Circuit Error
If the dispenser motor is not able to be driven to it’s proper position.
Potential Causes
• Check mechanical linkage from dispenser motor to the top of the dispenser.
• Check Wire Harness connections to the dispenser motor and Central Control Unit (CCU)
• Check Dispenser Motor
F/14EEPROM Error
The Central Control Unit (CCU) receives it’s data from an EEPROM onboard the CCU. If there is an error reading this data it will cause this error.
Potential Causes
• A power glitch may cause this error. Try unplugging the Unit for two minutes to see if that fixes the error.
• Check CCU.
F/15Motor Control Unit (MCU) Error
If the MCU detects multiple resets or errors during a wash cycle it will go into this error mode.
Potential Causes
• Check Wire Harness connections to the MCU, the motor, and Central Control Unit (CCU)
• Check Drive belt
• Check MCU 
• Check Motor
• Check Wire Harness
SudSUDS LOCK (Overdose of Detergent detected during the Wash Cycle)
The motor control unit senses a suds lock condition by analyzing the current draw on the drive motor.  If “Sud” is displayed a potential suds lock is detected. This may signify a bad pump, an extra heavy load, excessive detergent, or excessive suds.
Potential Causes
• If too much detergent was used, run the unit through a Rinse/ Spin cycle then a normal cycle without adding any detergent. This should clear the unit of the excess detergent.
• Check the drain hose and make sure it is not plugged or kinked
• Check Wire Harness connections to the Drain Pump, Pressure Switch, and Central Control Unit (CCU)
• Check/ Clean Drain Pump Filter of foreign objects
• Check Drain Pump 
• Check the Pressure Switch
• Check CCU
F/dLDoor Lock Error
A Door Lock Error occurs if the door cannot be locked. It will try to lock it 6 times before displaying the error.
Potential Causes
• Door Lock Mechanism broken or removed from the Door
• Check Door Lock/Switch Assembly
• Check the wire harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU)
• Door Lock/Switch Assembly Failure
F/dUDoor Unlock Error
A Door Unlock Error occurs if the door cannot be unlocked. It will try to unlock the door 6 times before displaying the error.
Potential Causes
• Door Lock Mechanism broken.
• Check Door Lock/Switch Assembly for foreign objects
• Check Wire Harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU)
• Door Lock/Switch Assembly Failure

Whirlpool Duet Washing Machine Part Testing

CENTRAL CONTROL UNIT (CCU)

duet washing machines repair test points

NOTE: Connector Test Points Are Numbered 1234567 From Right To Left When The Connector Is Plugged In Looking From Behind

Whirlpool Duet Dispenser Switch and Motor
Switch Test Points 6 & 5 = 0 ohms
Motor Test Points 3 & 1 = 1400 ohms

Whirlpool Duet Door Lock/Unlock Solenoids
Unlock Solenoid = 60 ohms
Lock Solenoid = 60 ohms

Whirlpool Duet Door Lock Main Switches
To check the door lock main switches, the door must be locked.  Begin by selecting a cycle and press START.  You will hear the door lock solenoid engage.  Unplug the washer from the wall outlet and check for continuity at the following points.
Main Switch 1 Test Points 5 & 4 = 0 ohms
Main Switch 2 Test Points 2 & 1 = 0 ohms

Whirlpool Duet Drain Pump Motor
15 ohms

Whirlpool Duet Door Switch
Door Open = 0 ohms
Door Closed = Infinity

Whirlpool Duet Heating Element
Between Terminals or test points 1 & 2 = 15 ohms

Whirlpool Duet Motor Control Unit (MCU)
Motor Connector Test Points 1 & 2 = 6 ohms
Motor Connector Test Points 1 & 3 = 6 ohms
Motor Connector Test Points 2 & 3 = 6 ohms
Motor Connector Test Points 4 & 5 = Tachometer

Whirlpool Duet Temperature Sensor

TemperatureProper Resistance Level
32°F(0°C)35.9K Ω
86 ° F (30° C)9.7K Ω
104° F (40° C)6.6K Ω
122° F (50° C)4.6K Ω
140° F (60° C)3.2K Ω
158° F (70° C)2.3K Ω
203° F (95° C)1K Ω

(How to use a Voltmeter)

Whirlpool Duet Washer Water Valve Solenoids

Hot Water Valve Solenoid = 800 ohms
Cold Water Valve Solenoid = 800 ohms

Whirlpool Duet Washer Wire Diagram

duet washing machines wire diagram

Maytag Bravos Washer Repair Guide

Categories: Tags:
maytag bravos washer repair
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Maytag Bravos Washer Repair Guide

  Bravos Washer Parts

Troubleshooting Common Bravos Washer Problems

  Bravos Diagnostic Mode & Tests

Bravos Error Codes

The Maytag Bravos Washer is one of 3 cosmetically different versions of the same appliance that was developed by the New Zealand appliance company, Fisher & Paykel.

You should note that in the newer 2010 washing machine line-up, some washer models branded Maytag Bravos do not have the same mechanical design, even though cosmetically they can look almost identical.  They are Belt Driven Washer Models. This guide is for the magnetically “stator drive” washing machine models.

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Drive Motor

Maytag Bravos Washing Machine Stator Motor

The drive motor on the Maytag Bravos washing machines is two part system made of a stator which generates a rotating magnetic field and a rotor with strong permanent magnets embedded around it’s inner wall allowing it to levitate over the stator.  When the control board energizes the fixed position stator the rotor begins to rotate, attempting to equalize in the moving magnetic field. This style of motor operates with almost zero mechanical friction, and can accelerate, stop, and reverse direction faster than you can say, “mama needs a new washer”.

Maytag Bravos Washing Machine Water Valve

The Rotary Position Sensor or “RPS” monitors the motor’s direction and rotation speed, then relays the information to the washer’s control board.  This is an extremely reliable motor design and most problems that happen are control related.  Some of the first Maytag Bravos washers had an invisible coating on the motor’s RPS connection remaining from production that would block communication from the RPS to the control board causing RPS related error codes.  Unplugging and reconnecting the RPS connection plug several times to clean off the coating for better contact would easily fix the problem.  To test the motor windings for resistance disconnect the wire connector from the drive motor terminals, and measure across any two of the three drive motor terminals.  Resistance should be about 16 Ω for each one of the three stator motor coils.  You can also measure from the wires connected to the P5 terminal of the washing machines control board.

(How to Use a Voltmeter)

Note: if an abnormal reading is measured from the P5 control board of the washing machine be sure to test the motor directly before drawing a conclusion, this will eliminate the wiring harness as a possible problem.windmill

Fun Fact: This style of washing machine motor can also be used to create a windmill or watermill electricity generator! (This will probably void your washing machine’s warranty.)
You could always buy a new stator and rotor from AppliancePartsPros.com through the stator and rotor image links above so that I can feed my family. : )

Impeller/ Agitator

Impeller Definition: The rotating part or a pump, compressor, or other machine designed to move fluid by rotation.

Maytag Bravos Washing Machine Agitator

Agitator Definition: An apparatus for stirring liquid.
The Maytag Bravos come in two basic flavors, one with an agitator and the other with an impeller. The impeller or agitator is directly attached to the motor rotor by a short drive shaft that is embedded with a bearing through the bottom of the outer tub.  The rotor will turn the agitator or impeller causing the clothing to move through the wash water in one direction. Because the inner tub is floating in the wash water it will begin to move in the same direction due to the friction generated by the motion of water or clothing.  The rotor will then change direction causing the impeller to also change direction and spin beneath the clothing like a super gentle washboard. (This action may be a little on the weak side leading to less than satisfactory washing results.)
The agitator style will pause for a moment while the drive shaft spins in the counter clockwise direction, because of a ratcheting system inside the agitator that will only allow it to be driven in one direction.  When the rotor reverses direction four “roller cams” inside the agitator retract releasing it from the drive shaft until it again changes direction for the clockwise stroke. (This washing machine style requires more water to operate, is less gentle on clothing, and has reduced capacity because of space taken up by the agitator.  However, many people prefer this style to the impeller models because of better washing results.)

Note: The Impeller or agitator can be removed from the washing machine by pulling the top cap off of the impeller or agitator and removing the 7/16″ bolt that is hidden underneath. This will allow you to examine and replace the agitator roller cams or lift the inner wash basket out to access the outer tub, tub sump, and lint filter for cleaning.

Recirculation Pump

The recirculation pump is the key to the Maytag Bravos water sipping efficiency. Instead of completely filling the washing machine’s tub like most top loading washing machines, only enough water is added to cover the washer’s wash plate and float the inner tub allowing it to lift off the basket hub.  Once the washing machine has finished adding water to the washtub the recirculation pump jumps into action recycling wash water back on top of the clothing.

Maytag Bravos Washing Machine Recirculation Pump

The recirculation pump is located at the left rear of the washing machine mounted directly to the outer washtub with three 5/16″ hex-head screws. Like all washing machines it is important to check your pockets for loose change and put smaller items such as baby socks and lingerie into a mesh laundry bag to keep them from finding their way into the washer’s recirculation pump or drain pump.

Note: Don’t wash floor rugs with rubber backing in your fancy washing machine!

If the recirculation pump motor becomes clogged it can often be cleared of the object and reinstalled. However, motor damage can occur if the motor is allowed to operate that way for a long period of time.  The pump motor windings should have a resistance value between 30-38 Ω and can be tested for resistance directly at the pump or by testing the wires connected to the pump after disconnecting them from the P4 connection on the washer’s control board.
Note: if a resistance problem is detected at the P4 control board connection, be sure to check the recirculation pump directly before ordering a new pump, this will eliminate possible problems with the wiring harness.  Also be sure to check all of the connected hoses and the tub sump area for blockages.

Note: The Recirculation pump can be manually tested with the diagnostic tests.

Maytag Bravos Washing Machines
MTW6300TQ0, MTW6300TQ1, MTW6400TQ0, MTW6500TQ0, MTW6600TB0, MTW6600TB1, MTW6600TQ0, MTW6600TQ1, MTW6700TQ0, MTW6700TQ1, MVWB300WQ0, MVWB300WQ1, MVWB400VQ0, MVWB450WQ0, MVWB450WQ1, MVWB700VQ0, MVWB750WB0, MVWB750WB1, MVWB750WL0, MVWB750WL1, MVWB750WQ0, MVWB750WQ1, MVWB750WR0, MVWB750WR1, MVWB800VB0, MVWB800VQ0, MVWB800VU0, MVWB850WB0, MVWB850WB1, MVWB850WL0, MVWB850WL1, MVWB850WQ0, MVWB850WQ1, MVWB850WR0, MVWB850WR1

Starting in 2015 Maytag also produced a hybrid washer branded Bravos that has a very low profile console, this washer has a magnetically driven wash motor but uses a shifting mechanism to move from wash to spin functions.

Most energy saving washers are front-loading and very mechanically complicated, however, this water saving washing machine operates without a transmission, motor coupling, belt, drive tube, clutch or break assembly. Instead this washer uses a magnetic DC stator motor to operate either the impeller or agitator for the wash portion of the cycle (depending on the washer model) then during the spin cycle, the washer’s motor spins the inner tub between 800 and 1100 Revolutions per minute (RPM) without the use of a transmission or clutch. It’s like a magnetic bullet train to Cleansville.

My first encounter with this washing machine design was at Whirlpool repair training in San Diego California just before the washer was introduced.  I was immediately impressed with the simplicity of its design and the ease diagnosis and repair.  Now that several years have passed since this washer’s introduction, it has become more apparent that the control board of this washing machine is fairly prone to failure. The washer’s main sub seal is also common to leak, leading to rusted and loud spin bearings. The customer feed back concerning the washer’s ability to clean clothes is mixed.

Because of its huge wash capacity and simple mechanical design I highly recommend this washer style as a good energy saving washer alternative to the much more problematic front loading washing machine designs with at least two control boards and complicated inner washer mechanics.  However, impeller models are probably best used in light duty cleaning situations. If you are an auto mechanic or farmer you may want to buy an agitator model.

Tips & Tricks for the Maytag Bravos Washing Machines.

1. Easy On The Bleach

Even though your washing machine may have a bleach dispenser that doesn’t mean you must use it!  Bleach and bleach vapors greatly contribute to washing machine rust and corrosion.  If you want your washer to last as long as possible use a plastic tub or something similar to bleach clothing, then rinse with cold water to avoid bleach vapors.

2. Gumming Up The works

Don’t wash floor rugs with rubber backing in your fancy washing machine! The backing will flake off and plug the recirculation pump and/or drain pump causing you grief and costing you money!

3. Rolling in the Sheets

Fitted sheets can sometimes turn into a large heavy ball as they collect other items inside themselves during the wash cycle; this ball is nearly impossible to balance at 1000 RPM. Solution…don’t wash fitted sheets with heavy items like towels or blankets, and stay close while the cycle is active so you can stop the cycle and readjust the load if necessary. As a general rule towels should only be washed with other towels and heavy items that can be properly balanced.  If you wash a bunch of shirts with on big towel the load will go off balance almost every time.affresh washing machine cleaner

4. Wash your Washer

Funky smelling clothes coming from an appliance designed to clean clothes doesn’t make much sense, and also wont get you much action. Afresh washing machine cleaning tablets.

5. The Right Stuff

Use HE (High Efficiency) soap.  Yes it is more expensive but you will also be using less soap so it’s a wash 🙂 Not using HE soap will cause error codes, dirty clothes, bad tub bearings (very expensive fix) and other problems.

6. Model Mimicry

Some lower end Maytag Bravos Washing Machines first released in 2010 do not have the same mechanical design as the stator washing machines I discussed in this guide, even though cosmetically they look almost identical.  These “belt drive models” have several common problems but most are easy to fix if you can troubleshoot the cause of the washer error. Almost all Maytag Bravos top load washers between 300.00 and 700.00 will have this same belt driven mechanical style… I hate deceptive marketing practices! (buy the cheaper one!)

7. Dam It!

One common problem is related to “flood stop” water supply hoses closing internally, blocking water from reaching the washer’s valve. To correct this problem, turn off the water supply valves, disconnect the hoses from the washing machine and valves to reset the internal diaphragms.

Whirlpool Belt Drive Washer Repair Guide

Categories: Tags:
Whirlpool Top Load Washer Repair

Whirlpool Belt Drive Top Loading Washer Repair Guide.

Whirlpool Splutch Drive Washing Machine

Model List | Washer Components

Troubleshooting Common Problems

Diagnostic Mode & Tests | Error Codes

Always disconnect the washing machine’s power supply before working on the appliance!

Whats the deal with Whirlpool washers?

Whirlpool released this belt driven washer type in late 2010 as a lower cost energy saving washing machine. Strangely they continued to use the same model names like Cabrio and Bravos that they had used on higher end washer versions that use a stator/rotor drive system which are still also in production. Whirlpool Washer Stator Drive System Washer Repair Guide

Here is a list of some of the models for this Whirlpool belt drive washer repair guide…

Whirlpool Washing Machines

WTW4700YQ0, WTW4750YQ0, WTW4750YQ1, WTW4800XQ0, WTW4800XQ1, WTW4800XQ2, WTW4800XQ4, WTW4820XQ0, WTW4850XQ0, WTW4850XQ1, WTW4850XQ3, WTW4880AW0, WTW4880AW1, WTW4900AW0, WTW4910XQ0, WTW4910XQ1, WTW4910XQ3, WTW4930XW0, WTW4930XW1, WTW4930XW3, WTW4950XW0, WTW4950XW1, WTW4950XW2, WTW4950XW3, WTW5500XL0, WTW5500XL1, WTW5500XL2, WTW5500XW0, WTW5500XW1, WTW5500XW2, WTW5500XW3, WTW5550XW0, WTW5550XW1, WTW5550XW2, WTW5550XW3, WTW5600XW0, WTW5600XW1, WTW5600XW2, WTW5600XW3, WTW5610XW0, WTW5610XW1, WTW5610XW2, WTW5610XW3, WTW5640XW0, WTW5640XW1, WTW5640XW2, WTW5640XW3, WTW5700AC0, WTW5700XL0, WTW5700XL1, WTW5700XL2 , WTW5700XL3, WTW5700XW0, WTW5700XW1, WTW5700XW2, WTW5700XW3, 1CWTW4740YQ0, 1CWTW4840YW0, 7MWTW1500AQ0, 7MWTW1501AW0, 7MWTW1501AW1, 7MWTW1501AW2, 7MWTW1502AW0, 7MWTW1502AW1, 7MWTW1502AW2, 7MWTW1502BM0, 7MWTW1503AW0, 7MWTW1503AW1, 7MWTW1601BQ0, 7MWTW1602AW0, 7MWTW1602AW1, 7MWTW1602AW2, 7MWTW1602BM0, 7MWTW1603AW0, 7MWTW1603AW1, 7MWTW1603AW2, 7MWTW1604AW0, 7MWTW1604AW1, 7MWTW1605AW0, 7MWTW1605AW1, 7MWTW1606AW0, 7MWTW1606AW1, 7MWTW1606AW2, 7MWTW1607AW0, 7MWTW1607AW1, 7MWTW1700AQ0, 7MWTW1700BQ0, 7MWTW1702BQ0, 7MWTW1704BM0, 7MWTW1705BQ0, 7MWTW1706YM0, 7MWTW1709YM0, 7MWTW1709YM1, 7MWTW1710YM0, 7MWTW1710YM1, 7MWTW1711YM0, 7MWTW1711YM1, 7MWTW1712AM0, 7MWTW1715BM0, 7MWTW1725BM0, 7MWTW1750YW0, 7MWTW1750YW1, 7MWTW1801BQ0, 7MWTW1808AW0, 7MWTW1812AW0, 7MWTW1950YW0, 7MWTW1950YW1, 7MWTW1950YW2, 7MWTW1955YW0, 7MWTW1955YW1, 7MWTW5500XW0, 7MWTW5500XW1, 7MWTW5500XW2, 7MWTW5521BW0, 7MWTW5550YW0, 7MWTW5550YW1, 7MWTW5550YW2, 7MWTW5560YW0, 7MWTW5622BW0, 7MWTW5700YW0, 7MWTW5700YW1, 7MWTW5700YW2, 7MWTW5722BC0, 4GWTW4740YQ0, 4GWTW4740YQ1, 4GWTW4800YQ0, 4GWTW4800YQ1, 4GWTW4950YW0, 4GWTW4950YW1, 4GWTW5550YW0, 4GWTW5550YW1, 7EWTW1300YM0, 7EWTW1409YM0, 7EWTW1509YM0, 7EWTW1515YW0, 7EWTW1711YM0, 7EWTW1715YW0Â

Maytag Washing Machines

4GMVWC100YQ0, 4GMVWC100YQ1, 4GMVWC300YW0, 4GMVWC300YW1, 4GMVWC400YW0, 4GMVWC400YW1, 4GMVWX500YW0, 4GMVWX500YW1, 7MMVWC200YW0, 7MMVWC210YW0, 7MMVWC220AW0, 7MMVWC300YW0, 7MMVWC300YW1, 7MMVWC310YW0, 7MMVWC310YW1, 7MMVWC320BW0, 7MMVWC400YW0, 7MMVWC400YW1, 7MMVWC400YW2, 7MMVWC410AW0, 7MMVWC420BW0, 7MMVWX500YW0, 7MMVWX500YW1, 7MMVWX500YW2, 7MMVWX510YW0, 7MMVWX510YW1, 7MMVWX521BW0, 7MMVWX550YW0, 7MMVWX622BW0, 7MMVWX700XL0, 7MMVWX700XL1, 7MMVWX700XL2, 7MMVWX722BG0, MVWC200XW0, MVWC200XW1, MVWC200XW2, MVWC200XW3, MVWC300XW0, MVWC300XW1, MVWC300XW2, MVWC350AW0, MVWC350AW1, MVWC360AW0, MVWC400XW0, MVWC400XW1, MVWC400XW2, MVWC400XW3, MVWC400XW4, MVWC450XW0, MVWC450XW1, MVWC450XW2, MVWC450XW3, MVWC450XW4, MVWX500XL0, MVWX500XL1, MVWX500XL2, MVWX500XW0, MVWX500XW1, MVWX500XW2, MVWX550XW0, MVWX550XW1, MVWX550XW2, MVWX5SPAW0, MVWX600XL0, MVWX600XL1, MVWX600XW0, MVWX600XW1, MVWX600XW2, MVWX700AG0, MVWX700XL0, MVWX700XL1, MVWX700XL2, MVWX700XW0, MVWX700XW1, MVWX700XW2

Sears Kenmore Washing Machines

110.20022010, 110.20022011, 110.21102010, 110.21102011, 110.21112010, 110.21112011, 110.21182010, 110.21182011, 110.21202010, 110.21202011, 110.21252110, 110.21292010, 110.21292011, 110.21302010, 110.21302011, 110.21352110, 110.21392010, 110.21392011, 110.21392012, 110.26002010, 110.26002011, 110.26012010, 110.26012011, 110.28002010, 110.28002011, 110.28012010, 110.28012011

Amana Washing Machines

NTW4501XQ0, NTW4600YQ0, NTW4600YQ1, NTW4601XQ0, NTW4610YQ0, NTW4630YQ0, NTW4650YQ0, NTW4700YQ0, NTW4700YQ1, NTW4750YQ0, NTW4750YQ1, 4GNTW4400YQ0, 4GNTW4400YQ1, 4GNTW4600YQ0, 4GNTW4600YQ1

Roper Washing Machines

RTW4640YQ0, RTW4640YQ1, RTW4740YQ0

ADMIRAL Washing Machines

ATW4675YQ0, ATW4675YQ1, 4GATW4900YW0, 4GATW4900YW1

CROSLEY Washing Machines

CAW12444XW2, CAW9244XQ4

Inglis Washing Machines

ITW4600YQ0, ITW4600YQ1, ITW4700YQ0, ITW4700YQ1

Whirlpool Splutch Washer Lights

Obviously this causes some confusion when your looking for washer repair and diagnostic help! The best way to tell without looking under your washer’s skirt for a belt is a bank of 6 status lights on the console like the picture on the right. more expensive models may have a 7th “soak” or “prewash” light, but diagnostic, troubleshooting, and repair is the same.

I want to like this washer… However, many of this washers mechanical and electrical parts are already developing a reputation for problems.In addition the Maytag Centennial washer is also very slow to fill and wash due to the load sensing process and has fairly noisy lock and motor functions compared with earlier washers that are no longer available.
Fortunately, if you can correctly diagnose your washer’s problem, most repairs are fairly simple do yourself!

Whirlpool Belt Drive Washer Diagnostics Video

Whirlpool Belt Drive Washer Parts Rundown

Washer Control

The control board (PCB) is the brains of the washer and is responsible for sending power to the correct washer part at the proper time for the proper amount of time. The washer control also receives and interprets information sent from various washer parts, like the tub sensor, valve thermostat, and lid latch. The washer’s control is also home to the And fortunately it also stores information that you can use to troubleshoot your washer’s major malfunction! Fault codes related to the washer’s control are Error F1 E1, Error F2 E1, Error F2 E3, and really any other fault code if the part that it is pointing at seems to be okay.

Pressure Sensor:

Washer Pressure Sensor

The pressure sensor is a switch that ties into the control and water valve to regulate how much water is in the tub. To do this, it uses a sealed hose that is attached to the bottom of the outer wash tub. As water enters the wash tub the pressure in this hose increases causing a diaphragm to flex, opening and closing the switch. This is a fairly reliable part and is rarely the cause of washer problems. Fault codes related to the washer’s pressure sensor are Error F3 E1 and Error F8 E3. The pressure sensor connects to the washer control at the J4 terminal. The main washer problem associated with a bad pressure switch or hose is an overflowing washer!

Lid Latch:
Whirlpool Washer Lock Strike

Washer Door Latch / Lock

 

The washer’s lid latch serves one main purpose, to keep your arms attached to your body. To accomplish this task it first senses if the lid is closed or open, and secondly locks the lid.
Note: The locking and unlocking function on the Whirlpool belt drive washer is normally fairly loud, but should not have a stuck, buzzing sound.

A properly functioning lock sounds something like this…


This washer does not have a tub break so the washer tub will coast to a stop from spin. This can take some time. The lid cannot be unlocked until the tub sensor tells the control that the washer tub has completely stopped spinning. Fault codes related to the lid latch are Error F5 E1, Error F5 E2, Error F5 E3, Error F5 E4. The lid latch connects to the washer control at the J15 terminal. The main washer problem associated with a bad lid latch is the lid lock light flashing or the washer not starting. The washer’s lid latch also uses a magnetic strike that is attached to the lid for operation. If the magnet of the strike has swollen with rust it may be the cause of problems.

Pulley / Cam:

Belt Drive Washer Cam, Pulley Kit

Because this washer is belt driven it uses a pulley to transfer power from the washer’s motor to the washer’s drive system. This washer type is one of several washers to use a shifter to shift between the washer and spin functions. When the shifter moves the cam into the up position the motor will drive the washer’s agitator or wash plate. When it is in the down position it will drive the inner wash tub for spin. The only fault code related to the pulley and cam is Error F7 E7. The main washer problem that has been seen with the washer’s pulley and cam is the bolt that holds the pulley in place becoming loose and allowing the pulley to slip down causing grinding on it’s protective cover, creating a loud fast ticking sound.
A loose pulley sounds something like this…


Sound Description: Fast agitation function, slow agitation function, then spin function

To fix reinstall the bolt with lock tight to secure the bolt from loosening. If the Cam or pulley are damaged you may also need to replace the Cam assembly.

Motor/ Capacitor:

The washer motor does what you would expect, it drives the belt for washer tub and agitation functions. In addition the motor uses a starting capacitor that stores extra energy for a quick discharge to assist with the increased load associated with starting agitator and tub movement. Fault codes related to the washer’s motor and capacitor are Error F7 E7, and F7 E6. The main problem that can happen with the washer’s motor or capacitor is the washer filling but not washing or spinning.

Actuator/ Sensor:

The shifter and tub sensor are housed into one part on this washing machine. The shifter is responsible forBelt drive washer actuator, tub sensorraising and lowering the washer’s drive cam to engage and disengage the agitator for wash and the inner tub for spin.
Note: It is normal to hear a fairly loud click or pop when the Maytag Centennial washer is shifting between wash and spin functions.
While the tub sensor sensor shines invisible light through a perforated disk in the gearcase to sense tub movement. It then reports back to the washer’s control the tub’s movement status. Fault codes related to the washer’s actuator / sensor are Error F7 E1, Error F7 E5, and Error F7 E7. The most common problem with the washer’s actuator or sensor is the washer not shifting from agitate to spin or visa versa, and fault codes.

Water Valve:Whirlpool Washer Water Valve

The washer’s water valve controls water flow into the washing machine. It has one hot and one cold valve solenoid that the washer control can open and close to reach a target water temperature based on the information it receives from the valve’s built in thermostat. The washer’s valve is the most common cause for problems like water slowly leaking into the washer tub when it is off and poor water flow during fill. Fault codes related to the washer’s water valve are Error F8 E5, Error F8 E1, Error F3 E2, and Error F0 E4. The most common problems with the washer’s water valve is slow or no fill or water slowly leaking into the tub when the washer is off.

Drain Pump:

washer Drain Pump

The washer’s drain pump spins a small internal paddle that propels the water out of the washer into your home drain. small items like coins and socks are fairly common to cause your washer to not drain properly. The only fault code related to the washer’s drain pump is Error F9 E1. The most common problem with the washer’s drain pump is not draining or slow to drain. Washer drain problems can often be fixed by clearing coins or other blockages from the pump or pump intake.

Tub:

The washer tub is obviously designed to contain your clothes and the wash water. Not many problems occur with these washer parts apart from damage that may cause a leak. A washer that is not draining may need to have the inner washer tub removed to be able to access and clean a screen cap protecting the drain pump intake.

Gearcase:

washer gearcase

The washer’s gearcase transfers the energy from the motor through the belt and pulley to the drive shaft for agitation and spinning. There are two main types of gearcase transmissions for this washer type. One with a long driveshaft for an agitator, and one with a short one for models that use a wash plate instead of agitator. The main problem that happens with this part is an even, rough grinding noise during spin. This is caused when the center seal leaks, allowing water to leak into the gearcase bearings creating loud washer operation. Error codes related to this part are Error F7 E7 in extreme case, but usually just a lot of noise. Another cause for noise in spin is the drive pulley becoming loose and dragging against the pulley and belt cover!

Suspension:

Washer suspension kit

The washer’s suspension is in charge of balancing the wash tub during spin. It is fairly normal for a washer to go out of balance with one large heavy item in the wash, like a pillow or blanket. However, if the washer regularly has balance problems even with all like items the the suspension springs may need to be replaced. The fault code related to the suspension system is F0E5


Troubleshooting Common Whirlpool Belt Drive Washer Problems

There have been a few common problems that have made themselves known on this washer style…

 

Washer drive pulley problems:

loose washer pulley adhesive fix

In most cases the washer will basically work normally except for a horrible noise when the washer is washing or spinning. The washer’s drive pulley can become loose and slip down causing a loud, fast ticking sound whenever the motor is running. In extreme cases the washer’s belt and/or motor pulley can be damaged as a result. If you catch it early, simply add some thread lock onto the pulley nut and tighten it back on.

A loose pulley sounds something like this…


Sound Description: Fast agitation function, slow agitation function, then spin function

Washer actuator and tub sensor problems:

This washer problem usually will show up in the form of a fault code like F7E1, F7E5, or F7E7. and the washer will not start or run properly.

Washer lid lock problems:

The lid latch has been a sore spot on this washer type. Most often washer lid latch problems result in the washer not starting or a fault code such as F5E1, F5E2, or F5E3. The washer’s lid strike attached to the lid can also swell with rust and not properly operate the lock.

Washer Gearcase problems:

Not as common as some other washer issues, but much more costly is a bad center bearing. Loud, even, grinding with tub movement are commonly caused by a bad bearing that is inside the gearcase. It is not a terribly difficult repair but the part required is costly. If you are experiencing a noise like I described always check for a loose drive pulley before assuming its the gearcase causing the noise.

Whirlpool Belt Drive Washer Diagnostic Mode & Error Codes